The Inbox gathers comments and mentions from your connected accounts. New ones arrive every few minutes once the account is connected and you have published through Weesify.
Steps
- Open Content › Inbox. If it is empty, choose Connect accounts. See Connect your social accounts.
- Use the tabs All, Needs reply, Assigned and Resolved, and the Network filter.
- Open a comment and write under Your reply. Choose Suggest a reply if you want a starting point from AI, then edit it and choose Send.
- Choose Resolve when it is dealt with. Resolved comments are kept under Resolved, and Reopen brings one back.
Share the work
- Assign hands a comment to a teammate. It waits under Assigned for them.
- Mark as priority puts it at the top.
- Hide hides a comment on the network, after you confirm.
- Open on the network takes you to the original.
- Check now looks for new comments straight away.
Which networks
Comments come through each network's official connection from Facebook Pages, Instagram, YouTube and LinkedIn Page posts. TikTok, Threads, Pinterest and X do not offer comment access for this, so they are not shown.
Tips
- Reply to questions first, then thanks.
- Decide with your team who handles which kind of comment, and use Assign to keep to it.