Every payment for your Weesify plan creates an invoice, and the workspace owner gets a receipt by email. You can see and download all of them from Plan & billing.
Find your invoices
- Go to Settings › Plan & billing. The Overview shows your three most recent invoices under Recent invoices.
- Choose See all, or open the Invoices & details tab.
- The Invoices table lists the Date, Number, Plan (monthly or yearly), Amount and Status of each one. If tax was charged, the amount shows "incl." and the tax.
Download a PDF
- In the Invoices table, choose the download icon at the end of the row.
- The invoice opens as a PDF in a new tab. Save or print it from there.
Pay an open invoice
- If an invoice is waiting, a red banner at the top of Plan & billing shows its number and amount.
- Choose Pay now and complete the payment.
- Once it's paid you see "Payment received — welcome to" your plan, and the status changes to Paid.
What the statuses mean
- Paid: the payment went through.
- Open: the invoice is waiting for payment.
- Failed: the payment was attempted and didn't go through.
- Void: the invoice was cancelled and isn't owed.
- Uncollectible: the invoice couldn't be collected.
Receipts by email
- After each payment, the workspace owner gets an email with the subject "Receipt: Weesify" plus the plan and amount. It includes the plan, invoice number, next renewal date and total paid.
- If account credit covered part of the payment, the receipt says so.
Tips
- Your invoices use your Billing details. Add your business name, address and tax ID before your next payment so they appear on it. See Billing details and tax ID.
- Only people who can manage billing in your workspace can change billing settings.
Troubleshooting
- "No invoices yet": invoices appear after your first payment. A free trial doesn't create a paid invoice until it ends.
- The receipt email didn't arrive: receipts go to the workspace owner. Check spam, then see Emails from Weesify aren't arriving.
- A payment failed: see A payment failed.