Steps
- Wait a few minutes. Some providers delay messages from new senders.
- Search your mailbox for "Weesify", including spam, junk, promotions, updates and archive folders.
- If you find it in spam, mark it as "not spam" and add the sender to your contacts.
- Check the address on your account under Account › Profile. A single wrong letter sends mail elsewhere.
- For a sign-up code, use send a new code, or Wrong email? to correct the address.
- Work addresses can have strict filters. Ask your IT team to allow mail from Weesify, or use another address.
Emails your customers don't receive
- Ask them to check spam and confirm the address they used at checkout.
- You can resend receipts and tickets from the order. See Find a lost order.
- For your own campaigns, set up your sending domain under Settings › Email sending so messages are trusted.