If your plan payment failed
- Open Settings › Plan & billing. You'll see Payment needed if an invoice is waiting.
- Choose Pay now and try again, or update your card.
- Check with your bank: many declines are online, international or spending limits.
If a customer's payment failed
- Ask them to try another card or method, such as PayPal or Apple Pay if you offer them.
- Ask them to approve the payment in their banking app if it asks for confirmation.
- Declines are decided by the customer's bank. Weesify and you can't see the exact reason.
Tips
- Keep your billing card up to date to avoid interruptions.
- Unpaid plan invoices don't delete content.