Every purchase appears in Orders the moment someone buys, from your bio page, a product link, your storefront or a QR code. Each order is linked to the buyer's contact profile in your audience.
Steps
- Open Store › Orders.
- Use Search orders to find an order by email, name or order number.
- Filter by status under Which orders: Paid, Pending, Failed or Refunded.
- Select Open order to see its details: the Product, Total, any Discount and Tax, the Customer, Phone if you asked for it, and whether they Opted in at checkout for marketing.
- From the order, you can:
- Resend receipt to send the buyer their receipt and links again.
- Download a PDF receipt.
- Reply by email or Copy email to contact the buyer.
- Open the Customer profile to see their history in your audience.
- Refund the order.
Order statuses
- Paid: payment is complete and the buyer has access.
- Pending: checkout started but payment hasn't completed yet.
- Failed: the payment didn't go through.
- Refunded: the money went back to the buyer, and downloads are switched off.
Tips
- For paid questions, the order shows Their question so you can answer by email.
- Gift card orders show who the card was emailed to and whether it has been used.
- Only buyers who opted in at checkout should receive marketing emails.
Troubleshooting
- A buyer says they paid but there's no order: search their email. If the order is Failed or Pending, the payment didn't complete. See A payment failed.
- A buyer didn't get their receipt: use Resend receipt and ask them to check spam. See Emails from Weesify aren't arriving.
- A buyer can't find their order: see Find a lost order.